REFUND POLICY
Return and Refund Policy
Last updated: April 30, 2024
Thank you for shopping at JapaneseKitchenware.com
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Memorizeitall, 2-2-15, 2F, Hamamatsu-cho, Minato-ku, Tokyo 105-0013 Japan.
"Goods" refer to the items offered for sale on the Service.
"Orders" mean a request by You to purchase Goods from Us.
"Service" refers to the Website.
"Website" refers to JapaneseKitchenware.com, accessible from https://www.japankitchenware.com
"You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
We are an order producing company, which means we do not have any stock. When you order, we will produce the product and send it to you as soon as possible. This means You are entitled to cancel Your Order only before the products has been manufactured, without giving any reason for doing so. In case you want to cancel, please contact us asap on info@memorizeitall.email.
Once the products have been manufactured cancellation is not possible.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@memorizeitall.email
If we accept the cancellation, We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Kim Pedersen
202, 994-23, Nakamurahara
Odawara-shi, Kanagawa-ken
256-0803 Japan
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@memorizeitall.email
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